In which cases is it not possible to return/exchange a product?

Products offered by the company at special discounted prices (offers) for a limited period of time may be excluded from the possibility of unconditional withdrawal/return. In these cases, the products belong to the category of Offers, and their exception from the right of unconditional return is clearly stated in their specific terms and conditions.

Additionally, products manufactured according to specific consumer specifications or clearly personalized items are exempted from the possibility of unconditional withdrawal/return.

However, the right to return cannot be excluded, and the buyer is entitled to return the product to the company in the event that legal or actual defects are found in the delivered product.