What is the ordering process?

Selection of products and adding to the cart

Follow the process described in a previous question.

Order finalization

• Once you have added the desired products to your cart, simply proceed to the cart icon at the top of the page and then click on the “ORDER” button in the popup window that appears.
• You will be directed to the CHECKOUT page where you are required to fill in the necessary details and choose a payment method. Additionally, you must read and accept the terms of use and website policies, particularly regarding the collection and use of personal data.
• Click on the “SUBMIT ORDER” button.
• If you have chosen Cash on Delivery as your payment method (and the payment method is suitable according to the Shipping & Payment terms), you will be directly led to the order confirmation page (more in the following section “Order Completion“).
• If you have chosen Bank Transfer as your payment method, you will be directly led to the order confirmation page. At this point, you should proceed with transferring the funds to one of the provided bank accounts, specifying either your name and surname used in the order or the order code you will receive. Afterwards, the deposit receipt should be sent to [email protected] for the order dispatch process.
• If you have chosen Debit / Credit Card as your payment method, you will be directed to our bank’s system where you will need to enter your card details to complete the transaction. Upon completion of the payment process, you will be redirected to the order confirmation page.

Order Completion

Upon completion of the order according to the previous steps, the order confirmation page will display a summary of your order details, including a unique order code that you can use to check the status of your order, request updates, or as a reference for bank transfers. Additionally, you will receive an email at the email address provided in your order with a summary of your order details and the order code.